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Telenor Pakistan Gives more Power to Customers Through Industry’s first Customer Integration Lab

Telenor Pakistan Gives more Power to Customers Through Industry’s first Customer Integration Lab

Telenor Pakistan has developed an industry-first buyer integration lab at its campus – 345. Larger integration of buyer suggestions and ideas for fixed enhancement of its services and products via its new Buyer Integration Lab will reinforce Telenor Pakistan’s positioning as one of many nation’s most buyer centric companies.

For the primary time in Pakistan’s telecom {industry}, the in-house lab will assist Telenor Pakistan take a look at its services and products with chosen prospects on the Telenor Pakistan headquarters ‘345’.

Telenor Pakistan Developed an Business-first Buyer Integration Lab at its Campus

The learnings of consumer expertise testing carried out on the Buyer Integration Lab shall be used for figuring out ache factors and areas of enchancment and producing concepts for innovation that may work in the direction of introducing sensible and fascinating services and products to ship additional enablement to the shopper.

Beforehand, Telenor’s product/service testing was performed externally by third-party companies however now the ability has been developed in-house to extend effectivity and guarantee most buyer suggestions so respective product/service builders at Telenor can work together and take heed to their prospects firsthand. This interactive testing may even assist Telenor discover recent avenues for futuristic merchandise, processes, and providers which might be designed round continuously evolving buyer calls for to serve them higher than ever earlier than.

Telenor Pakistan Gives more Power to Customers Through Industry’s first Customer Integration Lab

To check services and products like digital providers, cellular apps, web sites & providers portals, and GSM merchandise like USSD menus, touch-points and consumer journeys, customers shall be chosen by a third-party company primarily based on the shopper profile shared by respective Telenor Pakistan Departments. The chosen customers shall be invited to Telenor’s Buyer Integration Lab the place they are going to be given the services or products to make use of and register their suggestions.

Relying on every division’s wants, consumer can be interviewed in a one-on-one sitting or a spotlight group to generate suggestions and ideas for the providing. The lab shall be open to all Telenor workers from any a part of the group for use for interactive testing of their services and products.

Bilal Kazmi, Chief Advertising Officer, Telenor Pakistan, stated:

“Our prospects are on the coronary heart of every part we do at Telenor Pakistan,”

“The big variety of industry-leading services and products we provide right this moment was solely made potential by understanding our prospects and successfully responding to their altering wants. The launch of Buyer Integration Lab is an extension of our ardour to serve our prospects higher by making them a direct a part of our product’s improvement and testing phases and producing worthwhile firsthand suggestions.”

Remodeling buyer expertise has been a precedence space for Telenor’s enterprise. From serving prospects via 289 technologically superior walk-in facilities throughout the nation, to boosting its social media buyer care, and from taking to the streets to speak to prospects on Buyer First days to the latest introduction of 24/7 Self-Service Cubicles in main cities of Pakistan, Telenor Pakistan has at all times put prospects first in all its operations.

About Telenor Pakistan

Telenor Pakistan is a supplier of top of the range telecommunication providers in Pakistan since 2005. It has over 42 million subscribers, over 2,000 workers and a nationwide community. For extra info, please go to: www.telenor.com.pk

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