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An Exclusive Interview with Dr. Shahid Mahmud, CEO interactive

Interview with Dr. Shahid Mahmud

Try An Unique Interview with Dr. Shahid Mahmud, CEO interactive. Dr. Shahid Mahmud (SM) has a PhD in Laptop Sciences from Coventry College, United Kingdom. He holds a Grasp’s diploma in Protection & Strategic Research from Nationwide Protection College, Islamabad and an Engineering Diploma from NED College, Pakistan, together with greater than 31 years {of professional} expertise within the discipline of ICT. He has served on numerous federal committees of the Authorities of Pakistan addressing the formulation and implementation of the Nationwide Telecom and IT insurance policies. Dr. Mahmud is 2016 Distinguished Eisenhower Fellow. He’s additionally a Senior Fellow, International Assume Tank Community (GTTN) and Co-Chair for ICT on the Company Advisory Council of the Nationwide College of Science and Know-how (NUST). He’s lively in a number of philanthropic actions, working with youth-oriented and neighborhood service tasks corresponding to Buraq Planetary Society, TRUCE, Begum Mehmooda Welfare Belief and Zubaida Khaliq Memorial Free Hospital.

An Unique Interview with Dr. Shahid Mahmud, CEO interactive

He’s the founder director and shareholder of Paktel Restricted, Indus Imaginative and prescient, Pak Globalstar (Pvt) Restricted, SHOA (Pvt) Restricted, and Shaheen Pay TV (Pvt) Restricted. He has additionally served as a Director of Askari Financial institution for over six years.

In recognition for having spent his complete profession in selling IT in Pakistan, Dr. Mahmud was given the Lifetime Achievement Award: on the 12th Teradata Nationwide IT Excellence Awards for 2014.

Now we have designed and deployed the biggest variety of knowledge facilities in Pakistan, and established a distinct segment for creating a number of the most complicated enterprise automation and knowledge analytics softwares in Pakistan

Phoneworld staff (PW) had the pleasure of interviewing him; here’s what he needed to say.

PW: How Is Interactive completely different from its opponents? 

SM: Our differentiator is sort of evident from our motto ‘Fulfilling Hope’. Our society is confronted with distinctive challenges, and Interactive performs its position by fixing the urgent problems with our society by means of expertise options. Our services are inherently revolutionary, inventive and consumer centric. Additionally, we’ve got at all times taken on and efficiently delivered complicated, giant scale (national-scale), difficult IT tasks – one thing that solely a only a few corporations can declare to have undertaken, delivered and sustained in Pakistan.

Interview with Dr. Shahid Mahmud

PW: How would you describe the position of Interactive to somebody exterior the business?

SM: Interactive is a forward-looking expertise firm – a system integrator. We offer inventive expertise options throughout the entire IT stack, together with energy infrastructure, programs, networks, storage, communications and complicated software program programs.

With Intellcare, hospitals are capable of present higher effectivity within the companies they ship to sufferers, overcome pilferages rampant in our healthcare establishments, and are capable of ship higher high quality healthcare to their sufferers

Now we have designed and deployed the biggest variety of knowledge facilities in Pakistan, and established a distinct segment for creating a number of the most complicated enterprise automation and knowledge analytics softwares in Pakistan. Internationally, we deal with machines studying and AI-based programs – because the market is healthier ready when it comes to superior expertise adoption – and have already secured two AI associated patents at Interactive Coventry (UK). Our AI-based options are being utilized in manufacturing, automotive, transport and course of management areas.

PW: What do you assume have been your main achievements within the well being and training sectors?

SM: Healthcare sector is our major focus, pushed by our ardour to deal with urgent problems with our society. Though our core enterprise just isn’t healthcare, however as a expertise firm we checked out how we may make a distinction the place healthcare is definitely supplied – the hospitals. Our flagship product – Intellcare – is a hospital administration data system. It helps automate the enterprise processes that happen at hospitals e.g. affected person registration appointment scheduling, doctor-patient encounter, lab exams, pharmacy dispensation, and many others. With such a system in place, hospitals are capable of present higher effectivity within the companies they ship to sufferers, overcome pilferages rampant in our healthcare establishments, and are capable of ship higher high quality healthcare to their sufferers.

Interview with Dr. Shahid Mahmud

Interactive was one of many pioneers in healthcare data administration. It was the primary group to have deployed hospital administration data programs throughout Pakistan in 44 hospitals, which have been interconnected. Which means that a affected person may very well be anyplace in Pakistan in one in every of these hospitals and his or her medical document with full historical past could be accessible to the native physician. Intellcare hospital administration data system has been deployed in over 60 hospitals and clinics throughout Pakistan.

Now we have labored with all main gamers to make sure our purchasers get the very best answer for his or her specific want, moderately than the answer that gives the biggest revenue margin to the contractors and OEMs

Having seen the efficiencies and advantages that Intellcare dropped at the healthcare business, we needed to do one thing comparable within the training sector. Aldermin is our studying administration system for colleges, faculties and universities.

PW: How have you ever approached adjustments within the IT business?

SM: We actually have needed to be inventive and dynamic. The expertise adjustments quickly, and our IT market – on the {hardware} facet – is kind of dictated by international OEMs. Many of the IT corporations in Pakistan depend on improvements, margins and instructions outlined by these international OEMs which is appropriate to an extent as a result of we should not have any alternate, we don’t produce these applied sciences and are reliant on these OEMs.

Interview with Dr. Shahid Mahmud

Shopper satisfaction is our most vital metric of measuring success

Nevertheless, if one aligns oneself to just one OEM, then it limits the advantages that we will go on to our clients. So, we’ve got traditionally not locked ourselves to at least one or two OEMs; we’ve got labored with all main gamers to make sure our purchasers get the very best answer for his or her specific want, moderately than the answer that gives the biggest revenue margin to the contractors and OEMs.

To have the ability to do that, we needed to develop and set up our capabilities each with the OEMs and the shopper … having a terrific staff, investing in R&D and repeatedly protecting abreast of the expertise because it progresses.

PW: As of now, how do you measure success? What are your metrics?

SM: At numerous ranges, internally we measure how properly we supply out tasks with respect to prices, time and high quality. Externally, shopper satisfaction is our most vital metric of measuring success.

Critically, we consider whether or not our purchasers have a sustainable answer … if it requires our steady help, or if it requires re-training, capability growth, and many others. If we ship an answer and the shopper is unable to or stops utilizing it someplace down the highway, we’d contemplate {that a} failure.

PW: In your opinion, what’s the largest problem dealing with the business as we speak and sooner or later?

SM: Including worth in a really dynamic expertise panorama. Know-how is advancing at a really accelerated tempo within the IT business, our greater training and business sector is lagging behind. One of many penalties of this hole is that the designs and architectures of the options our business is delivering to purchasers is both dictated by OEMs, is second hand, or is much less efficient i.e. may have been higher had our business and engineers have been at par with the newest and biggest in technological phrases. It’s the purchasers who lose out on the finish.

Interview with Dr. Shahid Mahmud

PW: Together with your expertise of over 30 years, how do you keep related when it comes to worth to the shopper?

SM: By repeatedly having the ability to meet their necessities, offering innovative options and unparalleled help to make sure that our purchasers get not solely the very best worth for cash but in addition a sustainable answer.

PW: How do you put together your organization for an Al-centric world?

SM: By Investing in R&D, creating our groups to remain innovative, establish how and the place our AI-powered services can deal with shopper necessities extra effectively and successfully. Adopting AI in-house, it could actually solely profit your online business and your individuals to be as educated as doable with reference to understanding AI and machine studying and the way they are often utilized to enhance operations, advertising, gross sales, and the general buyer expertise.

PW: Interactive just lately turned the 2nd firm in Pakistan to be appraised at CMMI Stage 5. How basic of a shift is that this for the corporate? How do you assume this can impression future tasks? 

SM: CMMI Stage 5 just isn’t one thing new for us; the appraisal or certification actually occurred just lately, however we’ve got been on a path to this degree of course of maturity for greater than 5 years.

Synthetic Intelligence primarily based programs are serving to us make large progress and produce about additional improvements, discoveries and efficiencies in a large spectrum of our lives

The appraisal is exterior validation that our in-house and client-facing processes are in actual fact matured to the highest degree. So, from this view level, it’s not a basic shift, however a gradual course of that has taken us from CMMI Stage 2 to Stage three after which Stage 5. CMMI Stage 5 – in a single facet – implies that along with making certain that our processes have predictable and repeatable behaviors, now we’ve got to seek out optimizations and improvements in how we supply out our each day enterprise. So our future tasks will probably be additional optimized when it comes to prices and high quality of our output – a win-win, each for us and our purchasers.

PW: What’s distinctive about how your method a undertaking?

SM: From the outset, we goal tasks which have the potential to impression and profit the society. Then our answer design caters for innovation, creativity, effectivity, prices and high quality … very troublesome equation to stability, however Alhamdulillah we’ve got managed to ship alongside these beliefs.

PW: What technological innovation are you seeing regionally and globally that you just assume is absolutely efficient?

SM: Machine studying, and Synthetic Intelligence … it has change into a necessity to let machines assume and course of for us as a result of we produce a lot knowledge that it’s humanly inconceivable to make sense of it for any sensible objective. Synthetic Intelligence primarily based programs are serving to us make large progress and produce about additional improvements, discoveries and efficiencies in a large spectrum of our lives … starting from healthcare, transport, nationwide safety, banking, agriculture, and public security.

PW: Because the IT business is regularly evolving, how has Interactive managed to remain on the high in Pakistan?

SM: By staying forward of the curve, protecting abreast of the newest developments in expertise and investing in R&D. We principally work regionally, however assume globally … our most forward-looking firm Interactive Coventry relies in Coventry College’s Know-how Park the place our staff works with expertise leaders primarily based within the Tech Park. By having a staff centered on the longer term, and making certain that our routine enterprise is ready to profit from and undertake expertise adjustments as and after they materialize, we’ve got been capable of repeatedly evolve and stay related with respect to the expertise evolution round us.

CMMI-5 appraisal is exterior validation that our in-house and client-facing processes are in actual fact matured to the highest degree

PW: The place do you assume your progress will probably be within the subsequent 5 years?

SM: In options that present automation of enterprise processes on the base, however present AI enabled insights that drive up efficiencies of companies and organizations.

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